shipping & delivery

shipping & delivery policy

we take care to package every order securely so your boro archive pieces arrive safely and in the condition described.

We aim to dispatch orders within 2 working days of receiving payment, excluding weekends and UK bank holidays.

Delivery estimates below begin after dispatch and are additional to our order preparation time.

Items are packaged according to their size and type.

Programmes, cards and other paper collectables are protected against bending and damage.

Clothing and other items are securely packed using suitable protective materials.

UK orders are sent using Royal Mail Tracked 48, with tracking and delivery confirmation.

Royal Mail aims to deliver within 2–3 working days after dispatch.

This is an estimate, not a guaranteed arrival date, and some locations may take longer.

We offer Royal Mail International Tracked delivery to selected international destinations.

Available destinations and delivery charges are shown at checkout for the items in your basket.

Delivery to the USA is currently unavailable.

Typical delivery aims after dispatch are:

These are estimates rather than guaranteed arrival dates.

Customs clearance and local postal services may cause additional delays.

Delivery charges are displayed at checkout before you pay.

Charges depend on the items ordered and the delivery destination.

If delivery is unavailable for your destination or basket, please contact us before ordering.

International orders may be subject to customs duties, import taxes and local handling charges.

Unless expressly included in your checkout total, any applicable charges collected from the recipient are your responsibility.

These charges are set by the destination’s authorities or delivery operator.

Destinations requiring us to collect or prepay import charges will only be offered once the necessary arrangements are in place.

Tracking information will be provided once your order has been dispatched.

If your order is delayed, missing or arrives damaged, please email info@theboroarchive.com, quoting your order number.

For damaged items, please include photographs of the item and packaging where possible, and retain the packaging while we investigate.

We will investigate with the delivery provider and work with you to resolve the issue. You do not need to pursue a claim with Royal Mail yourself.

Nothing in this policy limits any statutory rights that apply to your purchase.

Please see our Returns & Refunds Policy for information about cancellations and returns.